Introduction
This document explains the details of the HATS monthly support package; this includes the pricing details and the support details for Gold package.
Gold package Includes
- Production support issues resolution
All the production support issues will be solved as top priority; dedicated HATS resource will be assigned to the project.
- Experienced HATS resources
Our HATS resources are IBM HATS certified and they have more than 3 years experience in IBM HATS, dedicated HATS resource will be allocated to the project.
Also we have HATS designers, who knows how to design template’s for HATS and make it look like web2.0 applications.
- Defects fixing on the customer’s request
All the defects will be fixed on clients request with high priority.
- Fixing the HATS screens for any changes on the host screens (5250 & 3270)
All screens will be fixed and synchronized, if there are any changes made to the backend host screens for both 5250 and 3270 systems.
- HATS customizations
All minor customizations like
- Converting menu’s as hyperlinks
- Changing multiples values to dropdowns and radio buttons
- Changing the CSS files for default rendering and making the screens better look and feel across the board
- Function keys to buttons conversion
- Creating Macros for skipping screens
- Screen combinations
- Deployment of the HATS application on the server
Full takeover of the HATS application on the websphere server on windows, Iseries or Zseries.
- Any performance related issues like performance tuning
Complete guidance and performance tuning of HATS application.
- Setting up of source control tool like CVS
We help in setting up of Source control tool called CVS for the centralized code management.
- Testing and Bug fixing.
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For more information /quotation / training details please dial 1-630-355-6292 (Monday - Friday: 8AM to 6PM), alternatively you can email us at info@royalcyber.com or Contact us and our team of consultants will assist you further.
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